Services
We are a New York-based agency with over 10+ years of experience weaving technology, design, and business together to help our clients light up their ideas and create a global impact.
Custom Software Development
Our customer-centered approach is known to deliver meaningful and rewarding software experiences, tailored to help you achieve your business objectives. We leverage high-quality products by building exceptional business processes, creating tailor-made solutions as the best way for you to achieve your business goals.
Our solution had a key impact on the possibility of cooperation between Resource Integrated and Bell. The solution we provided fosters the collaboration between the companies and enabled RI to sign an exclusive contract; thus RI (our client) has gained a large base of potential recipients for its services.
We built a dedicated e-commerce platform to allow Bell employees to place their orders by selecting desired business cards templates and customising the order.
The situation presented to us by the client
Resource Integrated approached us they wanted to ask for our services with an e-commerce solution for their customer Bell (https://www.bell.ca/). Bell went to RI looking for a solution to manage the production process for stationary materials - business cards, envelopes and forms for the entire organization. The products shall meet the following requirements:
- Integration with Bell's employee procurement system – Ivalua.
- Web-to-print automation for printing business cards, envelopes, etc.
- Build an e-commerce box for RI's team to use onsite, located behind RI's firewall with a GUI for RI to maintain.
What did we do to change/improve the situation
We built a dedicated e-commerce platform to allow Bell employees to place their orders by selecting desired business cards templates and customising the order. Each product available in the system was based on a static element and customisable element; as a result, the users were able to modify their design quickly.
As a user enters data, the system presents a preview of the business card generated on an ongoing basis. The inputs are based on the templates supplied in Adobe InDesign (IDML format). Once a user completes the checkout process, the order is automatically sent to the Resource Integrated for approval.
Implementation process
We implemented the e-commerce platform integrated with ERP Ivalua and Adobe InDesign format. It met all the key requirements given by Bell company: punchout - integration with Ivalua (ERP system used by Bell), Linux box on RI's internal network (meeting Bell's security requirements), and well designed customer friendly interface.
The challenging aspect came from the fact that we also needed to comply to RI requirements in regards to product format and Adobe InDesign (IDML format) - allowing for data-merge in Adobe Indesign and thus simplification of the production process. Moreover we implemented the mechanism of automatic simultaneous loading of many product templates.
The result of our work
Our solution had a key impact on the possibility of cooperation between Resource Integrated and Bell. The solution we provided fosters the collaboration between the companies and enabled Ri to sign an exclusive contract; thus RI (our client) has gained a large base of potential recipients for its services.
Web Development
We provide end-to-end web development services to improve the way your business operates through eCommerce solutions. We masterfully combine proven techniques with innovations to provide custom-tailored, high-quality web solutions to help you express your business ideas digitally, attract new customers and satisfy the needs of existing clients.
Key success factor was the client regaining full control over content management of his website together with the setup of the support system. With our support, the client can now work in a safe environment, with fully functioning analytical tools.
We have built a modern, responsive, multilingual website with a new graphic design. As a new provider of software solutions, we took care of website positioning and integrated the website with comprehensive enterprise management systems.
The situation presented to us by the client
The company contacted us looking for support with website refurbishment, as it was not working properly. The client did not have the technical resources to fix the outstanding issues and expand the website content through the new features.
What did we do to change/improve the situation
We divided our approach into phases: phase one consisted of bug fixing and the objective phase two was to focus on the further development of the website as per client vision and his business objectives. We ran a set of workshops to gather information from within the company departments and set the priorities accordingly.
We have updated website analytics and launched new tools enabling monitoring of traffic statistics and user behavior. As a result, the client gained full control over the administration of the website.
Implementation process
We have built a modern, responsive, multilingual website with a new graphic design. As a new provider of software solutions, we took care of website positioning and integrated the website with comprehensive enterprise management systems.
The result of our work
Key success factor was the client regaining full control over content management of his website together with the setup of the support system. With our support, the client can now work in a safe environment, with fully functioning analytical tools.
We were able to design the gallery of client products presenting those patterns in the most realistic way. We implemented innovative features including 3D designs which reduced website loading time and data transfer, especially for the mobile version of the website. The new website turned out to be an amazing selling point as website traffic increased by 27% when the number of quotes grew by 50%. We were able to streamline the sales process through implementation of the location filter, which increased the sales by 14%.
From the end user perspective the products were clearly divided into collections and groups, making it easier to navigate between different interior styles and purposes (e.g. office, living room, kitchen).
The situation presented to us by the client
We were approached by Swiss Krono whose website was outdated and non-functional. The requirement was to build a responsive website with high-quality graphic design. In addition, the business objective was to demonstrate company versatility in a very customer oriented way.
Swiss Krono customers pointed out that the website is unreadable and it is difficult to find, for example, the technical parameters of a product, which are important from the point of view of room preparation or renovation.
What did we do to change/improve the situation
First step and one of the biggest challenges was an UX / UI audit. After developing a graphical mockup of the website, we set up an intuitive gallery to present in the most simple way the impressive product range.
From the end user perspective the products were clearly divided into collections and groups, making it easier to navigate between different interior styles and purposes (e.g. office, living room, kitchen).
Implementation process
We provided to the client a fully functional website that met the highest UX and UI standards. We improved eye management (results of research with the help of heat maps), improved access to information (28% lower bounce rate) as well as the quality of website content.
The biggest challenge was to create graphics that reflect the actual colors of materials, decors (e.g. floor panels, patterns). The elements on the website had to interact with each other both graphically and informatively, because each decor contains a lot of technical and visual information.
The result of our work
We were able to design the gallery of client products presenting those patterns in the most realistic way. We implemented innovative features including 3D designs which reduced website loading time and data transfer, especially for the mobile version of the website.
The new website turned out to be an amazing selling point as website traffic increased by 27% when the number of quotes grew by 50%. We were able to streamline the sales process through implementation of the location filter, which increased the sales by 14%.
Client decided to use the opportunity of launching the new e-commerce solution to go through a rebranding process and launch the new website under the new brand that will better serve his targeted audience that we defined during the product discovery workshops.
We built a dedicated e-commerce platform to allow Bell employees to place their orders by selecting desired business cards templates and customising the order.
The situation presented to us by the client
Our client, a leader in customized wall art solutions, approached us to help him with the design of an e-commerce solution dedicated to a new branch of his business.
The client provided us with a comprehensive description of the key features including extensive customization plugins allowing clients to upload their own photos, transform them into wall art and verify the design by placing it on the virtual wall, adjusting the format of the canvas materials as well as size and configure the frame.
What did we do to change/improve the situation
We started off with an in-depth analysis of the client requirements. Then, as neither technical specification nor business objectives were clear, we proposed to arrange a couple of workshop sessions to clarify clients both technical and business objectives.
The client agreed to kick off the project with a product discovery workshop to better understand how the new e-commerce solution will fit into his short term and long-term strategic objectives. We guided our client through the process of reviewing his business objectives and adjusting the key product features to increase the potential for market expansion.
Implementation process
Key features:
- Home page / contact page / e-commerce section including customized product section and finished product section / administrator panel / social media plug-ins
- We engaged a team of 3 people, UX designer, frontend and backend developers to ensure swift deployment time
- Client has provided us with his vision board of his reference website, which helped us design a UX solution that reflects his innovative approach towards wall art as well as business aspiration.
- The most challenging part of the implementation was integration with the external photo collection through DepositPhotos, which allows end customers to turn a photo collection on their phone into an art gallery in their living space.
The result of our work
Client decided to use the opportunity of launching the new e-commerce solution to go through a rebranding process and launch the new website under the new brand that will better serve his targeted audience that we defined during the product discovery workshops.
Walldesign – chatbot project
The customer service workload was significantly reduced, 48% of the traction moved to the chatbot. Client satisfaction increased as chatbot was able to make suggestions for them in terms of pre-set designs.
We incorporated a Messenger window feature popping up on the website with a clearly visible chatbot functionally.
The situation presented to us by the client
Client was struggling with a significant increase in the demand for customer service, on one of their websites - Walldesign. The information available on the website was not sufficient, hence potential clients were contacting customer service to get answers to their questions. Majority of clients were contacting Swiss Krono asking very same, repetitive questions.
What did we do to change/improve the situation
We designed a chatbot functionality leveraging MobileMonkey platform, with Messenger Facebook API. We set up the structure of the chatbot and conversation frameworks. The key objective was to reduce the amount of inbound calls coming through the Walldesign website.
Implementation process
We incorporated a Messenger window feature popping up on the website with a clearly visible chatbot functionally. Users were able to ask questions regarding Swiss Krono products and, at the same time, launch an entire marketing campaign that presented new ways of communication.
The result of our work
The customer service workload was significantly reduced, 48% of the traction moved to the chatbot. Client satisfaction increased as chatbot was able to make suggestions for them in terms of pre-set designs.
SKQR web application
Thanks to our solution:
- customers visiting the partner salons obtain more actual information
- the percentage of orders that are not in the current offer decreased almost to 0%, as the number of customers’ complaints caused by this factor
- the delivery time decreased significantly
- client’s satisfaction increased, as well as the satisfaction of subcontractors and an overall company market image
Together with the Swiss Krono team, we created a products’ tracking system that uses QR barcodes.
The situation presented to us by the client
Swiss Krono was facing the problem with the actualization of their offer, and promotional materials’ distribution, which they shared with architects, designers, and sales representatives. Customers’ satisfaction got lower, as they often ordered materials currently out of stock.
Our client had no technological solution created to support the process of database updates, and proper information management regarding the product catalog and availability. There was an urgent need for a solution that would help with this process, which includes sales outlets' management, contact platform for sales representatives, materials templates tracking, as well as a system of all sales registration, and product availability updates.
What did we do to change/improve the situation
To be able to analyze more precisely the distribution and utilization of sales materials (pattern templates, other presentation materials, etc.), Together with the Swiss Krono team, we created a products’ tracking system that
Implementation process
Based on that project, we built an application that allows controlling patterns, templates tracking and management and also creates the barcode stickers, ready to print. The direct effect of our work was the SKQR web application, accessible on every device with the internet connection, equipped with any barcode reader.
The application allows the sales representative (architects, designers, etc.) to track all irregularities in the sales network, just by one scan of the code, and send the information to the manufacturer’s database.
The result of our work
Thanks to our solution:
- customers visiting the partner salons obtain more actual information
- the percentage of orders that are not in the current offer decreased almost to 0%, as the number of customers’ complaints caused by this factor
- the delivery time decreased significantly
- client’s satisfaction increased, as well as the satisfaction of subcontractors and an overall company market image
Mobile App Development
We create custom mobile applications to foster the implementation of your business strategy and base on innovative technology solutions. We deliver high-quality, engaging, and user-friendly apps that meet user expectations and allow them to take advantage of mobile-friendly solutions. We make sure your mobile app enables users to interact with you, no matter where they are.
The library has started to implement the idea of the sharing economy. After the first month, the number of users in a local community exceeded 1000, which went beyond the expectation of the initiator. Additionally, people not only started to exchange books, records, etc., but also made new friendships, exchanged opinions, and the library, itself, became a cultural center for the local community.
The success of the first implementation showed the wide potentials of the AlterGo app. It can be applied by an individual user, neighborhood community (to share goods), but also by co-working groups.
The situation that the client presented to us
The client reached out to us with a visionary idea of a repository or virtual library where all ‘things’ (not only physical items but also information) would be accessible for free.
The user could enter the repository and choose whatever they need, either a material item, some knowledge or information. This vision followed the ideas of Sharing Economy, Open Source, and Artificial Intelligence, among others.
What did we do to change/improve the situation
From the very beginning, we decided to follow Agile methodology rules, with monthly tasks, based on the current budget. At the same time, we spent a lot of time together with the client, co-creating the product, setting long-term goals, and deepening our knowledge of the sharing economy.
Users of the repository were also not defined at the beginning, as well as the budget of the project. The budget was changing during the whole process, based on clients’ ideas, so the project’s stability was also the challenge.
Implementation process
As a result of our work, the custom AlterGo application could be applied to various needs, for example, to organize, arrange, share and make available all an individual user’s properties, with the mechanism of following items (where they are placed, who borrowed them, when, etc.). On a broader scale, it can be used by a group of people to manage items that they share.
We also created an AlterGo project website, connected to social media, with an easy registration process to the library resources. Both the application and the website are bilingual - Polish and English, accessible on any device (desktop, tablet, mobile).
The result of our work
We started with the implementation in a small library. Immediately we could see the following benefits of the application:
- The initiator and his product appeared on the Internet.
- The user was able to search for the resources, borrow and reserve books, games, magazines via AlterGo app, without having to go to the library.
- The user was able to find detailed information about the book, and comments of other readers.
- The application allowed controlling and reporting the resources circuit.
- The number of visits to the library increased by 25%.
The library has started to implement the idea of the sharing economy. After the first month, the number of users in a local community exceeded 1000, which went beyond the expectation of the initiator. Additionally, people not only started to exchange books, records, etc., but also made new friendships, exchanged opinions, and the library, itself, became a cultural center for the local community.
The success of the first implementation showed the wide potentials of the AlterGo app. It can be applied by an individual user, neighborhood community (to share goods), but also by co-working groups, NGO’s or institutions (to share resources, information), as well as in the company (rentals, hotels, stores, etc.), to control the circuit of the resources.
The EXO5 Cloud Application Platform (ECAP) provides our global enterprise, VARs, OEMs and ISV clients a simple to deploy, easy to use and highly cost-effective-asset management and security solution that protects devices and sensitive data company-wide.
Learn about the highest mountains in Poland, the animals living in them, plants growing here, and provide practical tips for planning and visiting the park.
About the product
The EXO5 Cloud Application Platform (ECAP) provides our global enterprise, VARs, OEMs and ISV clients a simple to deploy, easy to use and highly cost-effective-asset management and security solution that protects devices and sensitive data company-wide.
Key features
- Laptop & Device Tracking – A persistent and secure connection that provides asset inventory, geo-location and command execution in real-time.
- Use of multiple methods to locate assets to provide the best location accuracy worldwide including Wi-Fi and cellular triangulation, GPS, MAC address correlation, and IP address databases from multiple providers.
- RemoteKill® – Fast data encryption on lost or stolen devices. Devices can be secured by locking the boot sector on the hard drive preventing access to the OS. Operations are easily and quickly reversed, should the device be recovered.
- Full Disk Encryption – Fast OS native encryption leveraging the best of Windows BitLocker and Mac FileVault. Client side wizard guides makes rolling out an FDE program simple and easy. Provides capabilities to meet regulatory compliance requirements such as HIPAA and SOX and internal IT asset policy management.
- Mobile Device Management – supports all popular smartphones and tablets running Android and iOS. Compromised devices can be locked with a passcode or remotely wiped back to their factory state, preventing sensitive data from getting into the wrong hands.
- IT Asset Management – Collect essential ITAM data including hardware and software inventory, and network and operating system information. Enables easily customizable monitoring, alerts and reporting.
Project description
This TPN TatryInfo app provides interesting facts at more than 150 checkpoints in the park. Learn about the highest mountains in Poland, the animals living in them, plants growing here, and provide practical tips for planning and visiting the park.
Learn how to prepare for the trip, how to choose a route,for safe hiking, check the weather in different mountain locations and the weather forecast for the region. By learning how to direct the camera lens to the top of the phone, participants will learn their names, and by searching and scanning QR codes and NFC tablets on the trails, participants will learn more about each park location.
See our application
Multimedia and location-based app for Tatry National Park in Poland source:
Clear Design Process
Our development team carefully plans the implementation of of your business needs and funtionalities.
Complete Project Support
Our team can handle projects at any stage: from scratch to advanced development on existing platform.
Reliable Support & Service
You can count on us after the implementation: we can upgrade software and keep the business going.
Support with product development
Adding new products or services to your current offerings can serve as the catalyst that drives your business to higher levels of success. We believe in close working relationships to enhance the creative process and to build the solution together.
Our customized approach is what sets us apart, and it’s why our clients trust us with designing the products for their customers to help their brand stand out from the competitors.
Mobile app
We create custom mobile applications that are aligned with your business strategy and bring mesurable business.
Custom software dev
Our customer-centered approach, is know to deliver meaningful and rewarding software experience.
Web dev
We provide end to end web development services to improve the way your business operates through eCommerce solutions.
Business growth solutions
We believe that every problem is a gift, which helps us grow. Each time a customer entrusts us with his problem we approach it as if it was our own challenge and we work together to find a custom-made solution that accommodates clients’ business goals as well as personal objectives.
